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| We provide excellent support around the clock. Our Customer Care Centre is available to you 7 x 24 for queries, orders, and fault reports. The team will process your requests in a quick and straightforward manner – you benefit from smooth processes.
0800 817 620 – your direct lineBy calling our freephone number 0800 817 620 you can get access to our services at all times. The Customer Care Centre will answer your call, coordinate any further activities and take all the necessary steps. Of course you can also get up-to-date information on our company every time you call. The Customer Care Centre maintains contact to our Network Management Centre. It surveys the entire network and all services around the
clock.
Full performance – to ensure that everything keeps flowingThe heart of the Customer Care Centre (CCC) of Swisscom Broadcast beats at a high frequency. Together with the Network Management Centre (NMC) it gets and keeps the ball rolling on many fronts:
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Supervision:
In the NMC, our transmitter sites and their services are monitored around the clock – with efficient alarm and modern information systems. This means that we are always up to date about the latest activities and capable of reacting quickly should problems occur.
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Fault repair:
The CCC records fault reports and initiates and monitors their clearance. It always keeps you informed.
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Information:
The employees of CCC inform you in good time about planned works or the conditions of their programmes.
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Access authorisation:
To ensure operational reliability, CCC sets up and controls access authorisations for our locations.
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