Hotel Managers

The network that you need - and the services that your guests expect

The hospitality industry is undergoing a fundamental technology change. It is feeling the transition from an analogue to a digital world and starting to witness the deployment of IP-based guest and hotel services. Shifting consumer preferences almost oblige you to take the lead and differentiate by providing the communication and entertainment infrastructure that your guests expect when choosing your hotel.

The long-term question, however, is not about individual guest services, but more fundamentally about the network architecture that these services will be built onto. Sooner or later, you will need to run your operations on an integrated, converged IP network infrastructure: wired and wireless, for public, semi-private and private use.

The increasing complexity of IT in hospitality forms the basis for our hospitality services portfolio, which includes consulting, network build and network management services as well as a suite of next-generation guest services that are tailored to your and your guests’ needs. 

Our Hospitality Services

Consulting Services

We audit your property and consult you, free of proprietary technology interests or vendor preferences, on questions such as: 

• What are your network and bandwidth needs today, and in the 3-5 years?
• What applications are you using, and how will they change over time?
• Is your network security sufficient?
• How efficiently is your network running?
  

Network Build & Management Services

You have got enough on your shoulders running your hotel. Why not leave the burden of constantly keeping up with technology to a professional services provider who can guarantee 7/24 support and best-in-class service levels? 

We design, deploy, manage and monitor fully converged networks - with all services running through one set of cables - be it across your single hotel, an ownership group or an entire brand. Our services include:

• Needs Consultation
• Network Scoping and planning 
• Equipment & IP address procurement
• Integration and management of third-party applications
• 7/24 network monitoring & troubleshooting
• Software upgrades
• Network certification
• Performance monitoring 

We encourage you to examine any further IT investment in the light of your network infrastructure needs: How many applications will you be running? What service quality will you need to ensure? To help you plan, we offer you a range of business models with flexible financing options that respond to your immediate needs, while keeping in mind your long long-term interest in building a future-proof network. 

Swisscom Guest Room Services

• Swisscom IPTV: A unique suite IP entertainment services, including TV, VoD, and Internet on TV
• Premium Internet: A flexibile offering of "Business" and "Economy" connectivity in hotel guest rooms
• Wired and wireless access

• Expert consultants available for complex multiple device connectivity requirements
• Support and expertise throughout the planning and delivery of IT services for critical conferences & meetings

Know more about our Meeting Room Services

Business Centre Solutions

• Complete turnkey packages with the functionality of a modern office environment
• High speed Internet access, software, multimedia applications and printing services 

Know more about our Business Center Solution 

The Swisscom advantage

Major hotels and their guests across Europe and North America are already benefiting from our services.

• Partnership: we work alongside you every step of the way so you can focus on running your business
• Support: both remote and onsite, we guarantee a fast and professional response 24/7 – this includes toll-free international (multi-lingual) customer support for your staff and guests with personnel specialising in hospitality services providing step-by-step assistance
• Security: our safe & secure services include dedicated firewalls, encryption and data security
• Products & services: we’re as flexible as you need us to be

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