Swisscom Hospitality Services Website

We provide venues and organisers with cost-effective communications founded on fixed and wireless high-speed Internet access - so you can give your clients and guests the hi-tech services they expect.

Whether it’s simple Internet connectivity or complex networking solutions, our expertise ensures all technical aspects of event communications are handled professionally. As a result, you can concentrate on core business activities, with the peace of mind that essential communications are delivered reliably and securely.

At the same time, you can improve your guest offer by complementing and extending the facilities already provided at the venue. Our conference services can already be supported from over 2,300 properties across Europe and North America, with connectivity available at well-known hotel chains including Hilton, Holiday Inn, Hyatt, Intercontinental, Marriott and NH.

Swisscom delivers reliable, cost-effective data communications services to the meetings and hospitality industries. The conference services include network design, engineering, monitoring and maintenance, as well as training and support. Swisscom offers wired and wireless Internet connectivity and fixed network services in hotel meeting spaces and public areas, and temporary network solutions at independent facilities.

Our expertise is proven: we support around 8,500 international events each year with streamlined, highly effective services.

Symantec EMEA SE Symposium 2008 in the Hilton Hotel, Stadt Park, Vienna. Sash Moratiel, IT Support Analyst for Symantec Corporation:

Swisscom proved to be a great asset to Symantec in achieving our networking goals for the Symposium. With a maximum of 700 attendees in one location, the key points that Symantec needed addressed from Swisscom was sustainability and coverage accessibility.

Swisscom delivered a good level of technical service to Symantec that enabled the Symposium to function in the manner we expected. We requested onsite support throughout the event and this proved invaluable as last minute requests and changes had to administered. To all who were involved in achieving our goals, I thank you once again.

Partnership
Partnership is the key to our approach: working alongside you at every step to recommend, plan, deliver and manage the optimum solutions for your conference/event and service users. Remote and onsite support is available throughout your event, with a dedicated Conference Services Account Manager on hand to ensure all requirements are delivered quickly and professionally.

Flexible & adaptable
Customised packages meet the specific needs and objectives of an event, the venue and visitors, and include the flexibility to handle last-minute changes and service additions. Experienced Conference Services Account Managers help your people every step of the way, from planning and events co-ordination through to managing the delivery of key technical components. We can also create powerful solutions for more advanced networking & communications requirements.

Vodafone, Norton Manor Hotel - UK Matthew Brown , Group Research & Development - UK, Vodafone Group Services Limited

"From our initial telephone contact, Swisscom have provided a professional and rapid response to demanding circumstances. I was impressed by their ability to adapt to suit our requirements, and to support this across their network.

The professionalism and speed in which they have responded to our specific needs has excelled our expectations. "

Leading edge products & services
Wired and wireless high-speed Internet access offers your clients and guests a huge range of services and functionality including:

Launch of the Renault F1 car at the Amsterdam Convention Factory, 24 January 2007: Michelle Plough, Director of UK-based, award-winning event production agency Sprout

"For the launch of the Renault F1 car, we had 170 journalists at the press center sending pictures and news in real-time to the agency wires. I am happy to say that Swisscom provided the event with a rock-solid network. This is all the more remarkable since deployment could not start until 11 pm the evening before the event, and had to be cleared within 45 minutes after the event at 6 pm.”

“I am not an engineer, but obviously this assignment, carried out under considerable time pressure, requires complete technical mastery, plus excellent customer responsiveness on the spot. Swisscom has done a great job in both respects."

Technical infrastructure & support
Providing you with peace of mind, our international network is monitored and managed 24/7 by a dedicated Network Operations Centre. Potential problems are picked up and dealt with proactively before they can affect an event. What's more, our conference support team comprises of multi-national engineers – giving you the ease to discuss any technical aspect with someone in your own language. Our objective is to deliver the highest levels of performance, availability, security and Quality of Service.

Fully controllable, fully secure
We optimise the set-up and monitoring of event communications by locating the required technology off-site from our secure Network Operations Centre. Centralised use of the Internet means you benefit from exceptionally reliable hardware and data management software - and a network that’s infinitely scalable. Plus, Swisscom utilises backup measures at major IT-critical conferences to ensure that no outages occur during the event, including additional onsite hardware and secondary DSL lines.

Security and confidentiality are, of course, top priorities. Our services include dedicated firewalls, supported encryption and secure VPN connections to combat data eavesdropping, connection hijacking and unauthorised access. Your conference services are in safe hands.

A four day Brocade conference Sophie Corthésy, Executive Assistant to the VP EMEA & Latin America, Brocade Communications

“To work with a Swisscom solution while at the Marine hotel in Troon, Scotland for our sales meeting was a real pleasure.

Their easy-to-use and reliable solution helped us to get a 24hour high-speed network access, both Ethernet and wireless simultaneously for 110 people, during our 4-day event. It made our life much easier.

Thank you Swisscom!"

Supporting your people – every step of the way
We have the experience, services and support infrastructure to ensure the highest levels of conference communications.

Project Definition & Planning
Outline business & technical requirements, visit site, plan budget

Technical Requirements
Establish computer configurations, Internet connectivity, software requirements & staging issues; work with vendors providing other site services; transportation & logistics; create technical budget

Pre-event Staging
Install hardware & software; verify integration/interfaces; establish onsite connectivity; complete asset & inventory control

Onsite Installation
Set-up physical configuration; provide dedicated Internet (DSL, Ethernet, wireless); interface all presentation, networking and A/V equipment; complete staging and A/V requirements

Onsite Support
Complete coverage during preparation and rehearsal; assist speakers; enable high-speed Internet connectivity and onsite e-mail; provide streaming media and archiving; address last-minute changes; deliver ad hoc support; track inventory; break down and systems removal

After Sales:
Evaluation of services delivered; measuring customer satisfaction; preparing any future events

Please use our location finder to view the list of leading hotels across Europe and North America who trusts Swisscom to provide their managed network service, or contact us today to discuss your next events IT requirements.

Conference Services

Total connectivity for conferences, events & exhibitions