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Frequently Asked Questions
FAQ

What do I need to be able to use the wireless Internet access?

What WiFi adapters are compatible with Swisscom?

I do not have a WiFi capable device. What do I do then?

What is the difference between a “Room Based Access” and a “Mobile Ethernet-WiFi” bridge adapter?

When using a fixed/mobile Ethernet-WiFi bridge solution, will I need to install any software on my device?

The Wireless Network Connection on my computer appears as enabled but I cannot find any networks even after rescanning. What can I do?

When opening my wireless utility, I cannot see any signal, what is wrong?

The signal keeps disappearing intermittently, what can I do about it?

I see multiple signals including “swisscom", is it ok to connect to any of them?

Can I activate WEP encryption when connecting to a Swisscom location?

I have selected “swisscom” as my wireless network however a security in message appeared on the screen telling me that I am connecting to an unsecured network; is this normal?

I have plugged the Room Based Access adapter I found in the room but I still do not get any page when opening my browser. What is wrong?

While trying to configure my settings, I receive a message from my computer telling me I do not have sufficient permissions to perform an action. What can I do?

How do I buy access?

When will my time run out?

Can I buy access over the phone?

What credit cards can I use?

Can I change the language the login pages and the online shop display their content on?

I will be staying at hotel X, does it have any hospitality services from Swisscom?

I would like to have a receipt of my purchase. How can I obtain one?

I am trying to buy access using the Online Shop but my credit card keeps getting denied, what can I do?

I am trying to login but keep getting the message “This access code cannot be used from this area” why?

I am trying to login but keep getting the message “This access code cannot be used from this location” why?

I am trying to login but keep getting the message “This access code can only be used with one device” why?

I am trying to log in but keep getting the message “No Such User” why?

I am trying to login but keep getting the message “Time limit exceeded” why?

I am trying to log in but keep getting the message “Transfer Quota Exceeded” why?

I was told I could login with my room number but when I open my browser all I see is a page asking me for a username and a password. What can I do?

I am trying to login but after entering my details I get the same page again. What is wrong?

Will I be able to connect to my company’s network using a VPN client?

I am sure that the server I am connecting to and my client software support NAT Traversal but my VPN connection is still not working, what can I do?

I cannot connect to my VPN, are you blocking port 500?

I cannot send or receive mail. What’s wrong?

I can receive but cannot send e-Mail, what can I do?

I was writing an e-Mail and when I wanted to send it, I discovered that I had been disconnected. This has happened several times. What’s wrong?

Do I have to log out every time I finish a session?

How can I contact support?

Can I communicate with your support department by e-Mail?

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