Customer Care
Great services underpinned by exceptional customer support
Swisscom is here to help every step of the way. Wherever you are located and whatever hospitality services you use, we assist you through our own, dedicated Customer Care – quickly, professionally and in your own language.
International hotline
Our toll-free international Customer Care Centre is for service intermediaries/providers and end users of Swisscom's hospitality services.
One call to 00 800 38 767 768 for all EU locations and 1-866-411-4742 for the United States gives you access to our multilingual Customer Support Team, who are ready to provide you with expert step-by-step assistance.
Support is provided 24x7: in English, German, French, Spanish, Italian, Portuguese and Dutch 7 days a week from 8 am to 12 pm (midnight) Central European Time. Between midnight and 8 am, Swisscom Customer Care is available in English only.
Please note - some mobile phone operators do not support 00 800 toll-free international calls. In this case, simply call your nearest local number for assistance:
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Austria |
+41 628 3969 11 |
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Belgium |
+32 (0)78 16 64 08 |
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Croatia |
+41 628 3969 11 |
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France |
+33 (0)820 20 64 08 |
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Germany |
+49 (0)1805 901 109 |
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Hungary |
+41 628 3969 11 |
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Ireland |
+44 870 242 4682 |
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Italy |
+39 (0)23 206 6408 |
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Luxembourg |
+41 628 3969 11 |
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Netherlands |
+31 (0)900 565 6408 |
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North America |
+41 628 3969 11 |
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Portugal |
+351 707 102 021 |
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Spain |
+34 (0)902 021 491 |
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United Kingdom |
+44 (0)870 242 4682 |
Specialist Helpdesk
The international hotline is complemented by a specialist hospitality services helpdesk that deals with more complex requests and questions. Staffed by highly trained Swisscom technicians, service requests are escalated to this helpdesk if required.
Network monitoring
Our Network Operations Centres in Geneva and Zurich ensure a high performance international network through year-round 24/7 monitoring of all systems availability, Quality of Service and security.
Onsite support
If any hotel or conference venue requires a site visit, our trained engineers will be there fast, escalating service requests where necessary. We are as responsive as you need us to be.
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Related Links
Internet, a key driver for guest satisfaction.Results of a Spring 2007 study conducted by EHL Read the news"Reinventing the hotel guest experience: Swisscom launches Guestroom 2.0".
Press release issued April 19, 2007 Press release
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