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Information.Our services are at your disposal.

Telephone/fax numbers or addresses. You will get the right information.


 You are looking for your mother's telephone number, the business telephone number of a flower shop or the address of a furniture shop in your vicinity?

Phone Swisscom information 1811, around the clock, fast and reliable.

Result with map

Example

Enlarge		 As a mobile phone customer you will automatically be sent a free* SMS with the information about the search result, including a map link.

* The SMS is free of charge. The costs for data transmission when using the map depend on the respective NATEL® subscription or Easy offer.

Your advantages

  • You don't need to look up anything yourself. You will be served by experienced and competent staff.
  • Swisscom information 1811 is there for you, around the clock, 365 days a year.
  • You can be connected directly by the 1811 staff, or you can press 5 or say "CONNECT" after the telephone number is provided.
  • You will receive national and international addresses and telephone numbers based on current data that is updated daily.
  • You will be served in German, French, Italian or English.

Charges to the mobile and fixed networks

Connection fee for 2 queries CHF 1.70
First minute CHF 1.70
From the 2nd minute and call connection

  • With fixed network and mobile subscription(All providers)

  • With mobile prepaid of Swisscom
  • With mobile prepaid of other providers

 

CHF 0.22 / min. 

CHF 0.22 / min.
CHF 1.70 / min.

Additional costs for calls from mobile phones

With NATEL® subscription CHF 0.30 / min.
With Easy offer CHF 0.80 / min.
For customers of other providers Depending on each provider

Calls from public telephone boxes

Minimum charge CHF 3.10
Connection fee CHF 1.70
Basic surcharge CHF 0.50
Call continuation charge (in blocks of CHF 0.10) CHF 1.70 / min.


1811 SMS enquiry

Send an SMS with the surname, first name and place of residence (or postcode) or telephone number to 1811. 

Result with map

Example

Enlarge
If the enquiry is successful, a map link will be sent in the SMS containing the search results. This can be used to display a map of the location using an Internet-enabled mobile.

Query address and telephone number

Send an SMS with the surname, first name and place of residence or postcode (at least the surname and place of residence or the postcode) of the person you are looking for to the number 1811. You will receive an SMS reply containing the complete address and telephone number.
If your enquiry produces multiple hits, you will receive a numerical list containing all hits. In order to receive the correct address and telephone number in an SMS, simply send the appropriate number from the list back to the number 1811.

Query name and address

Send an SMS with the telephone number of the person you are looking for to the number 1811. You will receive an SMS reply containing the name and complete address of the owner of this telephone number.

Please note:
sms1811 can only provide the addresses and telephone numbers of persons who are listed in the telephone directory. The data is based on the information contained in the telephone directory of Swisscom Directories.

Good to know

  • Shorten search terms: In order to simplify the entering of information, you can shorten long search terms by using the star symbol (*). Example: San* Ber* for Sandra from Bern.
  • Perform a search using the postcode instead of the place of residence: If, for example, you are looking for a restaurant in Solothurn, and know that the postcode for Solothurn is 4500, you can formulate your enquiry as follows: Restaurant 4500
  • The result "No entry found" is displayed: sms1811 can only provide the addresses and telephone numbers of persons who are listed in the telephone directory. If this result is displayed, we will only charge you CHF 0.20 for the SMS.

Prices

Enquiry using surname, first name and place of residence CHF 1.00
Enquiry using telephone number CHF 1.00
Reply containing a numerical list with all hits CHF 0.20
If no entry is found CHF 0.20
Map of the location in question free*

Please note:
A tariff surcharge will be incurred for SMS enquiries from abroad.
For example, you would incur a surcharge of CHF 0.40 (CHF 0.20 with the World Option Flex) for a successful enquiry from London, in addition to the regular price of CHF 1.00. The surcharge corresponds with the standard price for sending an SMS from the country in question to Switzerland.

More information on the foreign SMS charges

* The map itself is free. The costs for data transmission when using the map depend on the respective NATEL® subscription or Easy offer.

1145
 Are you visually or mobility impaired?

Receive telephone numbers, fax numbers and addresses via 1145.

Registration

If you would like to register for the service, you need to register via your GP, your advice centre or your association with registration form (PDF, 43 KB) German, French, Italian.

The SZB (Swiss National Association of and for the Blind) coordinates the registrations for the visually impaired and Pro Infirmis for the mobility impaired.

Facts worth knowing

  • From the moment the registration is submitted, it usually takes around two weeks until the 1145 service can be used by the registered authorised persons.

  • There is no acknowledgement to show that a connection has been registered.
    Even registered lines show a fee on the call metre. Please check your bill after registration to verify that the service has been successfully activated.

  • The service does not work with NATEL® easy mobile connections.

Price

If the connection is registered, only the call charges need to be paid.

The following prices apply to unauthorised persons:

Connection fee per call CHF 3.20
Surcharge for calls from the fixed network
 CHF 0.35/min.
Surcharge for calls from a mobile phone
 CHF 0.50/min.
Call charge Depending on the subscription

Special case institutions (infirmaries, retirement and nursing homes)

As the costs are always shown on the call charge display even for registered authorised persons, the institutions may bill the user for all call charges, even though these do not appear on the invoice and do not need to be paid.

  • All prices incl. VAT.
  • Subject to change.