Interactive Voice Response (IVR)

Interactive Voice Response or IVR lightens the workload of your customer service staff and makes it easier to deal with customers’ queries. With IVR, customers benefit from faster response times when they call. Instead of an agent, a computer voice answers their calls and directs them to the correct information or service through a dialogue-based process. IVR is suited to hotlines, information services and self-service offerings.

An IVR line is the right solution if you want to

• Lower costs due to totally or partially automated dialogue process
• Reduced personnel costs in relation to advice, sales and internal services
• Customers not kept waiting in a queue
• Permanent availability round the clock
• Your individual IVR solution online within three working days
• Highly flexible: system can be adapted, activated or deactivated at any time
• Easy to manage yourself with no technical know-how needed, access via identification number and PIN code
• Monthly reporting on request