As the person responsible for a call centre or customer service, you want to constantly optimise service quality. You want to work together with your employees to analyse and specifically improve your communication with customers. Furthermore, you want to protect your employees against fraud and threats, and also be able to provide evidence where necessary.

Record calls using the Voice Recording function to ensure quality, for training purposes or to have evidence at hand should you need it. Following consent from the caller, calls are recorded and stored on a secure server. The audio files are available to you on the customer extranet as early as the next day. Voice Recording provides you with a network-based service for recording calls, with no investment costs and with sufficient platform resources.